Frequently asked questions
Clear answers before the truck rolls.
Scope, coverage, documentation, equipment and field coordination—answered for commercial decision-makers.
What types of clients do you serve?+
We support businesses, commercial properties, integrators, project managers, NOCs and remote technical teams across offices, retail, hospitality, healthcare, logistics, education and industrial facilities.
What areas do you cover?+
Our regular service area is the Portland Metro Area. Regional and multi-site deployments can be evaluated and coordinated by project.
Do you install Starlink at commercial sites?+
Yes. SIT supports commercial Starlink mounting, cable routing, building entry, network handoff and coordinated activation. Roof access and site-safety requirements are confirmed before scheduling.
Can you work with our remote engineer or NOC?+
Yes. We can follow an approved scope or procedure, join a technical bridge, document conditions and escalate differences before changing the environment.
Do you provide photos and documentation?+
Yes. Depending on scope, closeout can include photographs, labels, test results, serial numbers and concise notes about completed and pending work.
Can you work after hours?+
Yes, when scheduled in advance. Emergency availability depends on location, access, scope and technician capacity.
Can we send photos for a quote?+
Photos help qualify straightforward work. Larger or higher-risk projects may require drawings, a video call or a site survey.
Do you install customer-supplied equipment?+
Yes. We confirm responsibility for materials, configuration, activation, testing and equipment warranty before work begins.
What should a request include?+
Include the general location, desired outcome, target date, equipment list, photos, access restrictions and documentation requirements.
Next step
Have a different site condition? Send us the scope.
Send the location, desired outcome, timeline and photos. We’ll review the request and confirm the right next step.